Last Updated: June 2026
Thank you for shopping with UNHINGED.
As all products are made to order, we kindly ask customers to review their order details carefully before placing an order.
Returns
We accept returns or replacements only in the following situations:
- The product received is damaged.
- The product received is defective.
- The wrong product was delivered.
- The wrong size was delivered compared to the order placed.
To be eligible for a return or replacement request, you must contact us within 48 hours of receiving your order and provide clear photos of the product and packaging.
Non-Returnable Items
We do not accept returns or exchanges for:
- Change of mind
- Incorrect size selected by the customer
- Personal preference regarding color, design, or fit
- Orders placed with incorrect information provided by the customer
Since our products are printed on demand specifically for each order, returns for these reasons cannot be accepted.
Replacement Process
If your request is approved, we will arrange a replacement at no additional cost.
Replacement requests are subject to verification by our team.
Refunds
Refunds may be issued only when:
- A replacement cannot be provided.
- The product is confirmed to be damaged, defective, or incorrect.
Approved refunds will be processed to the original payment method used during checkout.
Refund processing times may vary depending on your payment provider.
Order Cancellation
Orders may only be cancelled before production begins.
Once an order enters production, cancellation requests cannot be guaranteed.
Contact Us
For any return, replacement, or refund requests, please contact us through the contact information available on wearunhinged.com and include:
- Order Number
- Description of the issue
- Clear photos showing the problem
Our team will review your request and respond as quickly as possible.