Last Updated: June 2026
Thank you for shopping with UNHINGED.
Order Processing
All products are made to order. Once an order is placed, it enters our production process before being shipped.
Orders are typically processed within 2 to 5 business days. During peak seasons, promotions, or high order volumes, processing times may be longer.
Shipping Time
After production is completed, orders are shipped to the delivery address provided during checkout.
Estimated delivery times:
- Metro Cities: 3 to 7 business days
- Other Locations: 4 to 10 business days
Delivery times are estimates and may vary due to factors beyond our control, including weather conditions, courier delays, public holidays, or remote delivery locations.
Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before payment is completed.
Free shipping promotions may be offered from time to time and will be clearly communicated on the website.
Order Tracking
Once your order has been shipped, tracking details will be provided via email, SMS, or WhatsApp where available.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information.
UNHINGED is not responsible for delays or failed deliveries resulting from incorrect or incomplete addresses provided during checkout.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:
- Order number
- Photos of the item
- Photos of the packaging
After verification, we will work to provide an appropriate resolution.
Delivery Delays
While we strive to deliver all orders within the estimated timeframe, delays may occasionally occur due to courier operations, weather conditions, public holidays, or other unforeseen circumstances.
Contact Us
For any shipping-related questions, please contact us through the contact information available on wearunhinged.com.