Return, Replacement and Refund Policy

Last Updated: June 2026

Thank you for shopping with UNHINGED.

As all products are made to order, we kindly ask customers to review their order details, product information, and size selection carefully before placing an order.

Returns and Replacements

We accept return or replacement requests only in the following situations:

  • The product received is damaged.
  • The product received is defective.
  • The wrong product was delivered.
  • The wrong size was delivered compared to the size selected in the order.

To be eligible for a return or replacement request, you must contact us within 48 hours of receiving your order and provide:

  • Your order number;
  • A clear description of the issue;
  • Clear photographs of the product;
  • Clear photographs of the packaging.

Requests submitted after the 48-hour period may not be eligible for return or replacement.

All requests are subject to verification and approval by our team.

Non-Returnable and Non-Exchangeable Items

We do not accept returns or exchanges for:

  • Change of mind;
  • Incorrect size selected by the customer;
  • Personal preference regarding color, design, fit, or style;
  • Orders placed with incorrect or incomplete information provided by the customer;
  • Products that have been worn, washed, altered, or damaged after delivery.

Since our products are made and printed on demand specifically for each order, returns or exchanges for the reasons listed above cannot be accepted.

We strongly recommend reviewing the product description and size chart carefully before placing an order.

Replacement Process

If a return or replacement request is reviewed and approved, we will arrange a replacement at no additional cost to the customer.

Replacement requests are subject to verification by our team.

Approved replacements for damaged, defective, incorrect products, or incorrect sizes delivered by us will generally be delivered within 5–7 business days, subject to product availability, delivery location, and courier service conditions.

Refunds

Refunds are issued only in the following circumstance:

Duplicate Payment: If a customer is accidentally charged more than once for the same order or transaction, the duplicate payment amount will be refunded.

Damaged, defective, incorrect products, or incorrect sizes delivered compared to the order placed will be handled through the replacement process described above and will not ordinarily be eligible for a monetary refund.

Refund Request Process

To request a refund for a duplicate payment, please contact us and provide:

  • Your order number;
  • Payment transaction details;
  • Proof or screenshot showing the duplicate charge;
  • Any additional information reasonably required to verify the duplicate payment.

Once the duplicate payment has been verified and the refund request has been approved, the refund will be processed and credited back to the original payment method within 7–10 working days.

The time taken for the refunded amount to appear in the customer’s account may vary depending on the bank, card issuer, payment gateway, or payment service provider.

Order Cancellation

Orders may only be cancelled before production begins.

Since products are made to order, once an order has entered production, cancellation requests cannot be guaranteed or may not be accepted.

Customers are encouraged to contact us as soon as possible if they wish to request an order cancellation.

Contact Us

For any return, replacement, or refund-related requests, please contact:

Email: info@wearunhinged.com
Phone: +91 82174 35670

When contacting us regarding an order issue, please include:

  • Order number;
  • Description of the issue;
  • Clear photographs showing the problem, where applicable;
  • Payment proof for duplicate payment claims.

Our team will review the request and respond as soon as reasonably possible.